Genie Services



Genie overhead door

Rogers Overhead Door provides a variety of services for both residential products and commercial products. We have specially designed programs to meet your needs and to ensure garage door safety and longevity. Click on the following services to read about them in more detail and to find the right service for you:

To learn more about what you as homeowner or commercial buyer should do to help to maintain garage door efficiency year-round, click on the following links:

Remember: Routine maintenance can prevent tragedies and unnecessary expenses. Call us to provide you with the services you need to make sure that you do not suffer from either of these unfortunate circumstances! ROD services the following products:

Commercial Residential
Sectional Overhead Doors Garage Doors
Rolling Steel Doors Carriage House Doors
High Speed Doors Garage Door Openers
Traffic and Impact Doors Garage Organizers
Automatic Door and Gate Access Systems Entrance and Patio Doors
Hollow Metal Doors, Frames, and Hardware Retractable Awnings
Dock Equipment Pet Doors
Storefront Doors  
Security Gates and Grilles  


24 Hour Emergency Service

This is our 24 hour, 7 days a week, 365 days a year service. We guarantee same-day service to all emergency service requests. To request this service, either click on our emergency contact link or call 1-866-566-3667.


Preventative & Maintenance

Our most Highly Requested Service
This is our signature service. It is designed to keep your equipment functioning without problems, while looking like new. This program offers both emergency service and general service. We will provide you with factory-trained technicians that will work around your schedule. They will give you a detailed update of all services completed at the time of service and recommended to maintain door efficiency, along with a survey of your equipment. You will receive one copy of this information, and the other will be put in your personal portfolio. The portfolio is part of our record and will help us to serve you to the best of our ability upon future service requests. To talk to someone about this program, call 1-866-566-3667.

Click here to download our Preventative + Maintenance brochure.


Annual Garage Door Tune Up

To Ensure that your Door is Working Properly
Garage doors, just like cars, need to be maintained annually. Lack of maintenance causes premature product failure and is the single leading cause of garage door accidents. To see a list of suggested maintenance procedures see our Annual Maintenance Service Guide. If you are uncomfortable performing these services on your own, our trained professionals are here to help. Our 20-point maintenance plan includes an operational inspection of your door and opener, as well as needed adjustments and lubrication. Most importantly, we will perform a safety reversal test to make sure that your garage door complies with federal safety regulations. The standard cost for one door is $79.95 plus any additional parts needed to fix your door or opener. Each additional door system is $29.95. Click here to request this service or call and schedule your annual check at 1-866-566-3667.


Architectural Services

The Perfect Service to Help you Choose the Perfect Garage Door
Rogers Overhead Door will help specify the right door for your construction project. You can get instant information about our sectional overhead doors and rolling steel doors by simply clicking on the links below. Or, if you would like more detailed assistance, click on the contact us button and send us an email about your project, and our engineering staff will respond quickly. To talk to someone directly about your project, call our Wooster office anytime Monday-Friday between 8am and 5pm at 330-345-6311.

If you are interested in being trained as an architect, we offer programs in which you can earn A.I.A. and C.E.S. credits. Contact us to find out more information.


Sales Service

One-on-one Help to Choose your New Door
If you are interested in purchasing a new door, but are unsure of where to start, call our toll free number to receive some advice 1-866-566-3667. Also, feel free to stop by our Wooster office to pick up brochures on several of our products or browse our commercial or residential products, depending on your needs, online.


Monthly Maintenance Checklist

After reading this, if you need help performing tests or readjustments or have questions, call us at 1-866-566-3667 or email us your service requests. Warning: If your equipment looks worn or is not functioning properly, DO NOT adjust your springs, cables or brackets! Serious injury may result. We will provide a service technician to fix your problem.

Garage Door Opener

  • Reversal Test: Look for a reversal button. If it is not present, you should call to have it replaced. Openers manufactured after January 1, 1993, are required by federal law to have reversal buttons.
  • Force Setting Test: Hold the bottom of your door as it closes. If it does not reverse readily, the force may need adjusting. Check your owner's manual for details. Test again after readjusting.
  • Additional Safety Devices: Many openers have additional safety devices, such as photo eyes or edge sensors to prevent entrapment. Test this by "tripping" the line to make sure they are still functioning. If the door does not respond, check your owner's manual for necessary adjustments and reinstallation measures.

Garage Door

  • Visual Inspection: Look at the springs, cables, rollers and pulleys for signs of wear. If you suspect problems, have a qualified person make repairs. Door equipment is under high tension; so do not attempt to adjust it if you do not have the proper training. If handled improperly, serious injury may result.
  • Lubrication: Regularly lubricate the moving parts of the door. However, do not lubricate plastic parts such as rollers and idler bearings. Consult either the owner or manufacturer's manual for recommendations.
  • Door Balance: Test periodically, starting with the door closed. Use the opener to release the door. You should be able to then lift the door with out any problem. It should stay open about three feet above the ground. If not, it is out of alignment and needs adjustment. Have this done by a qualified service technician.


Annual Maintenance Service

Rogers Overhead Door recommends performing annual door check-ups for your own safety. If you'd rather not perform the following services on your own, we offer an annual Garage Door Tune-UP, which includes all of these maintenance procedures.

Automatic Garage Door Opener
*use your owner's manual to perform checks according to the manufacturer's recommendations

  • Perform UL 325 Safety Reverse Test
  • Inspect for Proper Operation
  • Adjust Up and Down Force Sensitivity
  • Lubricate Drive Chain and Sprockets
  • Check Wiring
  • Set Up and Down Limits As Needed
  • Remove Cover and Inspect Internal Gears
  • Check Transmitters and Push Proper Buttons to Check Proper Operation

Garage Door
*use your owner's manual to perform checks according to the manufacturer's recommendations

  • Inspect and Lubricate Springs
  • Inspect Tension Spring Mounting Pad for Cracks and Splits
  • Inspect Section Condition
  • Inspect Door Alignment
  • Inspect and Lubricate All Rollers
  • Inspect and Tighten Hinges and Hardware
  • Lubricate All Bearings
  • Inspect Cables for Damage and Wear
  • Inspect Locks for Proper Operation
  • Inspect Weather Strip for Damage and Wear